Training Programs
 
» Recruitment & Selection Skills
1. The Recruitment Process and Strategies
2. How to Assess, Review and Evaluate a CV
3. How to set-up the interview prior to the candidate’s arrival
4. How to set the agenda and establish control of the interview
5. How to use behavioural questions
6. How to use probing questions
7. Developing your own set of questions for your specific roles
8. When to ask skills and knowledge questions
9. When to ask behavioural questions
10. Ways to ensure a behaviour-focused response
11. How to close the interview
» Coaching & Performance Review
1. Concepts in Performance Review
2. Contemporary Research Articles and Case Studies
3. The Difference between Performance and Conformance Issues
4. The Performance Review Process
5. Setting Performance Goals and Reviewing them
6. Assessment Guidelines
7. The Coaching Environment
8. The Role of a Coach
9. Coaching as a Management Skill
10. Techniques to improve performance effectively
11. Coaching frameworks and models
11. Feedback Mechanisms
11. The Path Ahead and the Role of the Manager
» Train The Trainer
1. Training Needs’ Analysis
2. Identifying Individual Learning Requirements
3. Plan and Prepare Learning Sessions Material
4. Establish a positive learning environment
5. Presentation Skills
6. Instruct Learners
7. Coach Individuals
8. Promote group learning
9. Assess learner performance
10. Review progress with learners
11. Evaluate own performance
11. Identify self development needs
» Customer Service Orientation
1. Concepts in Customer Service and their mechanism
2. Creating Benefits for the Customer
3. Handling Complaints
4. Other Etiquette in Customer Service
5. Customer Service Communication and Body Language
6. Building Resource Teams
7. Registering the complaint
8. Dealing with the complaint
» Negotiation Skills
1. Introduction to the Negotiation Process
2. Planning and preparing for negotiations
3. Choosing a strategy and style
4. Recognizing threats and opportunities
5. Tactics and counter-tactics
6. Listening for accuracy and understanding
7. Effective advocacy
8. Solving problems and reaching agreement
9. Negotiating behaviors.
10. Negotiation skills associated with both competitive and collaborative styles.
11. Planning a Strategy for Negotiation
» Decision Making Skills
1. Paired Comparison Analysis – Evaluating the relative importance of different options.
2. Six Thinking Hats – A Technique for Parallel thinking
3. Collaborative Effort
4. Personal Home Work
5. Respect for Team Mates
6. Ownership
7. Facilitating Decision Making
8. Making Decision Work – Implementation plan, Ensuring and Reviewing.
» Practical Creativity & Innovation
1. Creativity Concepts
2. Creative Traits
3. Right Brain And Left Brain Functions
4. Unblocking
5. Idea Generation Technique
6. Convergent And Divergent Thinking
7. Lateral Thinking Patterns And Application
8. The 6 Thinking Hats Approach
9. Problem Solving
10. WCreativity On The Job
» Effective Selling
1. Developing a Sales Plan
2. Prospecting and Qualifying
3. The Sales Presentation
4. Closing the Sale
5. Handling Objections
6. 12 ways to increase word-of-mouth referrals
7. Negotiations
8. Building Relationships and Trust
» Leadership Solutions (Blake Mouton Managerial Grid)
1. Leadership and the Management Process
2. Effective Communication
3. Leadership Styles
4. Coaching
5. Performance Review
6. Motivation through Leadership
7. Managing Conflict
8. Managing Change
9. Delegation
10. Professional Development
 
» Team Skills
1. Assertive Communication
2. Goal Setting
3. Body Language
4. Managing Conflict
5. The reliability coefficient
6. Collaboration and Building Trust
7. Consensus Team Decision Making
8. Evaluating Teams
9. Managing the change process within teams
» Managing Change
1. Concepts in Change Management
2. Strategy and Systems through Changing Times
3. Leading through change – The People Factor
4. Organizational Change Management
5. Managing Personal Change
» Communication Skills
1. Communication Process
2. Misconceptions, Barriers and Biases to Communication
3. Upward, Downward and Lateral Communication
4. Effective Speaking Techniques
5. Effective Listening Techniques
6. Assertive Communication
7. Feedback and Body Language
8. Writing Skills
» Presentation Skills
1. Planning for the Presentation
2. Guidelines for developing a formal presentation
3. Different approaches for organizing the presentation
4. Using the Audio-Visual aids
5. Developing the Style
6. Dealing with nerves
7. Planning for Activities to be used during the presentation
» Stress Management
1. Understanding Stress
2. Impact of Stress
3. Causes of Stress
4. Understanding Stress Management
5. Approaches to manage stress and the Stress Management Process
6. Techniques for handling stress
7. Time Management
8. Using Relaxation Techniques
9. Other techniques like meditation, yoga etc. to keep stress under control
» Time Management
1. Work Habits That Speed You Up
2. Being Productive
3. The 10% Solution For Increased Personal Efficiency
4. Mastering The Time Management See-Saw
5. Using Technology To Save Time
6. Delegation And Outsourcing
7. Getting Organized
8. Maximizing Your Personal Energy
9. Off-Loading And Priority Management
» Business Etiquette
1. Personality Traits
2. The Art of Conversation
3. Telephone Etiquette
4. Written Communication
5. Social Graces and Personal Behavior
6. Introductions and Greetings
7. Managing Relationships
8. Conduct in Public places
9. Travel Etiquette
10. Etiquette between Host and Guest
11. Etiquette at Workplace
» Interpersonal Skills
1. Emotional Awareness
2. Assertive Communication
3. Understanding Perception, Self – concept and Expressing Emotions
4. Non-verbal and Verbal skills
5. Listening and Feedback
6. Building Work Relationship
7. Managing Conflict
8. Being a Team player – the synergistic impact of all your interpersonal skills
 

To get a generic snapshot of these programs, write to info@tattvalok.com

 
Corporate Trainings
Training in Functional Areas:
» The objective of this type of training programs is to enhance job related competencies.
»
These competencies can be a mix of Technical Skills as well as Soft Skills, which are required in a particular job role.

Training in Behavioral Areas:
» These training programs are designed with an objective to help the managers enhance their people-skills.
»
The programs are based on concepts like ‘Emotional Intelligence’, ‘Communication’, Team Dynamics, Leadership and Personal Effectiveness.
» The Tattvalok Consultant will customize the contents of these programs in consultation with the in-house HR Manager of the Client Organization.
 
Using the Appropriate Training Method
Levels Methodology
Junior Level Instruction and Demonstration, followed up with ‘Goal-Setting Exercise’ and Assessment.
Middle Level Case Studies, Group Discussions, Group Activities and Presentations.
Senior Level The training programs are mostly ‘Sensitivity’ based.
The program-design is based on NLP Principles.
 
Training Needs Identification
Step 1:
In consultation with the in-house HR Team we will decide the part of the organization in which the TNI has to be done. It could either be a particular department, a section, a unit, a specific group or a staff category.
Step 2:
We will use various data collection measures to collect both qualitative as well as quantitative data.
Step 3:
We will analyze the entire data collected in order to find out causes of problem areas and prioritize areas, which need immediate attention.
Step 4: We will customize the training programmes according to the responses collected.
Step 5:
We will record and file the entire data so that it can be used for future reference while designing the Training Programmes / Training Calendar.
 
 
 
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